바이오스펙테이터

Field Service Engineer, South Korea

Position Summary:

Provide highly visible customer support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems.

All About You

Tasks and Responsibilities:

-      Work duties may include significant onsite time with a single key customer

-      Assists with interfacing between the field organization and internal support structure by providing timely onsite technical assistance to Customers, Field Applications Scientist/Specialists, and Territory Account Managers

-      Responsible for editing, writing and modifying Service and Training manuals, Field Service Bulletins, and SOPs

-      Install, upgrade, repair, and maintain instrument systems in defined territory

-      Provide technical support to staff, contractors and customers

-      Respond to service requests and ensure customer satisfaction

-      Manage service parts inventory levels

-      Maintain up to date customer information, technical files and appropriate databases

-      Provide timely and accurate reports as requested

-      Works in conjunction with other staff to coordinate new system placements, develop leads, promote upgrades and contract renewals etc.

 
All listed tasks and responsibilities are deemed as essential functions to this position; however, business conditions may require reasonable accommodations for additional task and responsibilities.

Preferred Experience:

-      Minimum 2 years relevant experience

-      Must be comfortable working from a remote location and out-of office

-      Excellent verbal and written communications skills in Korean and English

-      Must be highly motivated and have strong problem solving ability

-      Must be able to work independently and as a team player

-      Computer experience and literacy a must

-      Familiarity with field optical alignments, robotics, electrical/electronics, and mechanical systems

-      Knowledge and skills typically acquired through previous positions in fast-paced corporate environments which involved responsibility for similar work

Preferred Education:

-      BS in Electrical/Electronic Engineering, Mechanical Engineering, related degree with knowledge in the biotechnology/biomedical industry, or applicable military

Illumina believes that everyone has the ability to make an impact, and we are proud to be an equal opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship status, and genetic information.